— HANDOVER ASSISTANT —
The delivery method is set — now the item reaches the buyer.
The buyer already selected how they want to receive the item in the winning bid confirmation — collection, shipping or freight forwarding. Once payment has been received, they only need to choose a collection appointment or receive the shipping details and tracking code. Your team prints the packing slip and shipping label and completes the handover.
◆ Collection
◆ Shipping with tracking
◆ Third-party collection
◆ Buyer’s own freight forwarder
— THE FOUR DELIVERY OPTIONS —
The option has been selected — now it is processed.
The buyer already chose one of the four options in the winning bid confirmation. Once payment has been received, the Handover Assistant processes exactly that option — with all the information your team needs for the handover.
Collection
Select a preferred appointment and view current peak times — for a more convenient time slot.
Home delivery
Convenient delivery with an automatically generated shipping label and tracking.
Third-party collection
Specify who may collect the item, when and with which supporting document — clearly documented.
Buyer’s own freight forwarder
Provide the planned collection dates and upload the freight documents directly.
— COLLECTION —
A well-planned appointment — instead of a queue at the counter.
The buyer proposes a preferred appointment and can see how busy each time slot currently is. This distributes collections more evenly throughout the day.
Select a preferred appointment
The buyer proposes a date and time for collection.
View current peak times
Capacity is shown directly during appointment selection, making quieter time slots easy to identify.
Plan staff more effectively
Your auction house sees all scheduled collections in one place and can prepare accordingly.
Confirmation by email
The buyer receives written confirmation of the appointment, including the address and relevant instructions.
— SHIPPING —
From packing slip to tracking code.
For shipping, the assistant guides your team through four steps and automatically keeps the buyer informed.
1
Print the packing slip
Print one or more packing slips for each shipment.
2
Prepare the items
Collect and check the lots using the packing slip.
3
Pack and label
Pack the shipment — the DHL or DPD label is printed automatically.
4
Email and tracking
The buyer receives the handover information and tracking code by email.
— THIRD-PARTY COLLECTION —
Who will collect the item is clarified in advance — not at the door.
Specify the authorised person
The buyer provides the name of the person collecting on their behalf.
Set the collection time
Specify when collection should take place, in line with your opening hours.
Provide supporting documents
The power of attorney and ID are announced in advance and checked during handover.
— BUYER’S OWN FREIGHT FORWARDER —
The buyer arranges the freight forwarder — you retain full oversight.
Notify planned collection dates
The buyer provides one or more possible collection dates for their freight forwarder.
Upload documents
Freight documents, export documents or powers of attorney are uploaded in advance.
Everything available to the auction house in one place
Your team can view appointments and documents for each shipment in one place — ready for handover.
— THE BENEFITS —
What the Handover Assistant brings to your auction house.
Fewer follow-up questions
The buyer provides all required information independently.
Predictable collections
Peak times are spread more evenly and the team is prepared.
Legally secure third-party collection
Authorisation and supporting documents are clarified in advance.
Faster shipping with tracking
Labels are generated automatically and the buyer is informed immediately.
Satisfied buyers
Freedom of choice, clear communication and no waiting.
Turn the handover into a process that runs itself.
In a live demo, we will show you all four options — from appointment selection with peak-time information to automatically generated shipping labels with tracking.